Answers to common questions about using Review Trax.
Getting started
When you sign up, you create your first business and become its owner. Set your business's review target URL (Edit business) so QR codes know where to send customers. Owners and workers each get their own QR code to hand out. Scans are tracked per worker and per business.
QR codes
Open a business from your dashboard and tap "My QR code." Each code is single-use and time-limited. If it expires or has already been scanned, refresh the page for a new one. Tap the QR code itself to enlarge it to full screen, which makes it easier for a customer's camera to scan.
Adding workers
From a business's "Manage workers" page, invite someone by phone number or email. They'll get a link to join. Once accepted, they show up in your workers list with their own QR code and click totals.
Billing
Visit the Billing page to see your current plan and usage. If your account is paid, you can manage your subscription or payment method there as well.
Delete my account
You can delete your account directly here in the app. This permanently removes your profile, your business, your team's QR codes, and your personal information. This can't be undone.
A few things to know:
- Some records tied to completed transactions or required by law (for example, payment records) are kept for the period the law requires, then deleted.
-
If you have a paid subscription through the App StoreGoogle Playthe App Store or Google Play, deleting your account
does not cancel it. Cancel it in your store settings first:
- Apple: Manage Subscriptions
- Google Play: Manage Subscriptions
If you've uninstalled the app, you can also delete your account at rtrax.app/deleteme.
Legal
The fine print, for the curious (or your legal team): our End User License Agreement and Privacy Policy cover the rules of using Review Trax and how we handle your data.
Still stuck?
Use the report a problem form and tell us what happened. We will take a look.